Our aim is to ensure that you have as comfortable a stay as you possibly can. We love helping facilitate a 5-star guest experience! If during your stay, anything bothers you, contact us, we want to know so we can do our best to make it right. We will always be available by text or phone (616-510-9934 or 231-846-8088) call twice between 10pm-630am. PLEASE TAKE CARE TO READ ALL THE RULES BELOW IN THEIR ENTIRETY :)

YOU ARE STAYING IN THE LODGE. PLEASE REVIEW ATTACHED PHOTOS PRIOR TO ARRIVAL IF YOU HAVEN'T ALREADY TO AVOID CHECKIN/ARRIVAL ISSUES)

PARKING: When you arrive at Alpine Resort you will have 3 parking spaces available for you to use. All parking spaces are located in the gravel driveway along Croton Hardy Drive. If you require more spaces please reach out to us. DO NOT PARK ON THE GRASS OR ALONG THE MAIN DRIVE AS THIS COULD BLOCK OTHERS AND DAMAGE SEPTIC FIELD!

ACCESS:
-Check-in is 4pm-10pm, check out is 11am. If you plan to arrive outside of the check-in window you must reach out to us.
-If you'd like to check-in early or check-out late there please reach out to the host. There is generally a small fee for these requests.
-The door has a key code which will be sent 1 hour prior to check-in. If you have any problems with access do not hesitate to call us immediately there is a lockbox with a copy of a key on-site.


WIFI: NETGEAR96EXT5G or NETGEAR96
PW: redgiant160

KITCHEN:
-Help yourself to anything in the kitchen. We supply coffee, as well as cooking utensils should you wish to cook. IF something runs out or doesn't work please leave it empty on the counter or send us a message so we can ensure it is replenished/fixed.
-KINDLY wash all dinnerware, pots, pans, glasses prior to leaving and return them to cabinets in same location as found.
-KINDLY dispose of used food and containers from refrigerator and cabinets.
-Refrigerator, microwave, stove, coffee pot should not be left excessively dirty.
-KINDLY take trash out to blue dumpster prior to departure.

BEDROOMS/LIVING AREAS:
-We kindly ask that you leave the place as you found it.
-Our preference is that you remove your shoes at the door to avoid excess dirt and debris in the unit.
-We reserve the right for additional cleaning charges due to cleaning related to bio-hazard/bodily fluid spills/damages.
-We do recommend travel insurance to cover damages or trip cancellations.
-No video or other marketing production without consent of owner.

BATHROOMS:
-Toilet paper ONLY in toilets to avoid additional charges.
-If you forgot something we’ve got most of the essentials covered! Please do not abuse this complimentary service and only use if you are in need.
-Please leave used towels/linens on floor.

HEATING/COOLING:
-Feel free to set the systems to your desired comfort level however please be courteous not to abuse the systems by setting extremely low or high.
-KINDLY turn down heat to 60 or AC to 78 prior checkout.

OUTSIDE/COMMON AREAS:
-Respect quiet hours 9pm-8am
--This property is shared by up to 4 groups at a time please respect the private areas of each space by not walking through or using these areas (mainly suite and lodge waterfront patios/fire pits/cabin 2 patio). Reference map for boundaries.
-Feel free to use the private docks and lake to swim in however respectfully avoid using any of the waterfront patio areas which are exclusive to the guests in those units.
-Firepit is available exclusively for your use and is to be used responsibly and AT YOUR OWN RISK. We assume no responsibility for injuries or damages caused by having a campfire.
-Fires are to stay within the fire enclosure/ring and flame should not exceed approximately 2 feet in height.
-Firewood can be provided at an additional charge of $5 per milk crate full, reach out to us for location.
-KINDLY close all windows so smoke does not enter cabin
-Grill on patio is available for shared use. Propane MUST be turned off after use to avoid draining the tank when not in use. PLEASE DO NOT MOVE THE GRILL AND KINDLY CLEAN GRATES AFTER USE.
-Dock 3 is available for your use. (seasonal approx Apr 1-Oct 15)
-Four kayaks are available for shared use with other guests staying on the property. Please be courteous with your use to ensure each party has an ample opportunity to enjoy. The kayaks are to be used at your own risk, host assumes no responsibility for their use.
-Kayaks should be drained and returned to their storage location when complete. Life jackets should be hung to dry in similar location.
-Double wrap fish waste in airtight plastic bags to minimize smells
-Fish cleaning table near boat dock, DO NOT clean fish inside a building
-No smoking within 50 feet of buildings or inside buildings, butts must be disposed of properly NOT ON GROUND! You will be charged for cleaning if smoking is done inside any building.
-NO PETS ARE ALLOWED WITHOUT DOCUMENTATION OF SERVICE ANIMAL CERTIFICATE. You will be charged a minimum $150 cleaning fee and for any damages done by pet during stay.
-SMOKING IS ALLOWED BY THE CAMPFIRE IF NOT OFFENDING NON-SMOKERS
-The property is equipped with exterior video surveillance for your safety and safety of others.

GUESTS:
-No overnight guests without permission and $15/person fee.
-Tenant must supervise and accepts full responsibility of all guests during their stay.
-Guests must obey all rules of the property.

Any breach of above house rules could result in additional fees/charges. By accepting this reservation I agree to obey and follow the rules and if not I understand that the host has a right to proceed with additional action either through fees, removal from property, or legal action.

Again we truly look forward to having you stay with us and helping to facilitate a 5-star experience for you! THANK YOU FOR YOUR STAY AND WE HOPE TO SEE YOU BACK HERE SOON!

Kind regards,
Brandon and the Grandski Crew!